Returns

Returns within 14 Days

If you made a purchase in our online store, according to applicable regulations, you have the right to withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods. To meet our customers' needs, we offer you the opportunity to return within 14 days from the date of receipt of the shipment. The payment for the hood will be refunded to the bank account number specified by the customer in the form within 14 days.

Frequently Asked Questions

When can I exercise my right to return the hood?

- You received a full-value kitchen hood and want to exercise your right to return it within 14 days from the date of purchase. You can only use this right if the product has not been damaged by you or during transport, has not been installed, shows no signs of use, is in full value, and has been properly packaged.

How should I properly pack the hood for return?

To minimize the risk of product damage during the return shipment: 1. Wrap the hood in plastic and secure it with the original Styrofoam, just as it was delivered to you. You may use additional Styrofoam and bubble wrap.
2. Include the complete set of accessories you received with the hood. Remember to place the accessories in the spot where they were originally packed to avoid damaging the hood.
3. Place the return form in plastic and attach it to the package.
4. Carefully seal the box with tape to prevent it from opening during transport.
5. If you received the kitchen hood on a pallet, remember to return it on the pallet as well. If this is not possible, contact your order manager to discuss the details.
6. Remove any old markings from the box, such as the shipping list and other labels that are no longer applicable.
7. Remember that it is the courier's responsibility to affix the shipping label in your presence.

What if I received a damaged hood during transport?

You should check the package with the hood in the presence of the courier. If the courier refuses and does not agree to wait, you must report the damage of the package during delivery or no later than 7 calendar days from the date of delivery on the shipping hotline.

What if the 7-day period for reporting transport damage has passed?

You have a maximum of 7 calendar days from the date of delivery to report the damage of the hood. After this period, you should contact the salesperson to determine an individual solution to the issue.

What if I returned a full-value hood (exercising my right to return within 14 days), but it arrived damaged during transport?

In the case of damage to the kitchen hood during transport, all returns are handled individually (depending on the circumstances of the damage) after contacting the order manager.

How long will it take for the refund to appear in my account?

The payment for the hood will be refunded to the bank account number specified by the customer in the form within 14 days.

Remember! The returned goods must not show signs of use or installation. The payment for the hood will be refunded to the bank account number specified by the customer in the form within 14 days.